Terms of service

Definitions

Buyer:
The individual or legal entity purchasing or agreeing to purchase goods through the website.

Conditions:
These Terms of Service, together with any additional policies published on the website, including but not limited to the Shipping Policy and Refund, Return, and Replacement Policy.

Goods:
Medical aesthetic, beauty, or skincare products manufactured and supplied by licensed third-party manufacturers.

Price:
The total cost of the goods, excluding delivery charges, packaging, insurance, customs duties, taxes, or bank fees.

Seller:
STBRUNO GLOBAL TRADING – FZCO, the entity operating this website and providing administrative, coordination, payment confirmation, and customer support services. The Seller does not manufacture, verify, inspect, or physically distribute goods.

Conditions

  • These Terms constitute the entire agreement between the Buyer and the Seller regarding use of the website and placement of orders.
  • Any terms proposed by the Buyer are expressly excluded unless agreed in writing by the Seller.
  • Placement of an order constitutes an offer to purchase under these Terms.
  • Acceptance of delivery constitutes acceptance of these Terms.

Price

  • Prices are as quoted on the website or in the Seller’s order confirmation.
  • Delivery and ancillary costs are stated separately.

Payment

  • All invoices must be paid in full without deduction or set-off.

Bank Transfer Fees Support Policy

  • Transfers between $300–$800 may be supported up to $30 as store credit.
  • Transfers exceeding $800 may be fully supported via store credit.
  • Transfers below $300 are not eligible.
  • Proof of bank fees must be submitted within 30 days.

Professional Use & Buyer Eligibility

  • Products are intended exclusively for licensed healthcare professionals, authorised clinics, and certified distributors.
  • The Buyer confirms they are legally permitted to purchase, import, possess, and use the products in their jurisdiction.
  • The Buyer is solely responsible for maintaining all required licences, permits, and qualifications.

Limitation of Seller’s Role

  • The Seller’s role is strictly limited to:
    • website operation,
    • order processing,
    • payment confirmation,
    • customer support,
    • coordination with manufacturers and logistics partners.
  • The Seller:
    • does not provide medical advice,
    • does not provide training,
    • does not verify professional credentials,
    • does not assume responsibility for misuse or unauthorised application.

Fulfilment & Shipping

  • All goods are manufactured, packaged, and shipped directly from licensed facilities in South Korea or other approved jurisdictions.
  • The Seller does not import, store, or distribute goods locally in the United Arab Emirates.
  • Temperature-sensitive products are shipped in insulated packaging with ice packs where required.

Medical Disclaimer

  • Products must be used only by trained and licensed professionals.
  • The Seller assumes no responsibility for adverse outcomes resulting from improper use or lack of professional qualification.

Warranties

  • Goods will match their description at the time of delivery.

Delivery of Goods

  • Delivery is made to the address provided by the Buyer.
  • Buyers must monitor tracking and ensure availability to receive delivery.
  • Cross-border purchases may incur VAT, duties, or import taxes, which are the Buyer’s responsibility.
  • Where Seller input is required (e.g. stock confirmation), Buyers must respond within 24 hours to avoid delays.
  • Claims for missing or damaged items must follow the Refund, Return, and Replacement Policy timelines and evidence requirements.

Customs, Import & Regulatory Compliance

  • The Buyer is solely responsible for compliance with all import, customs, and regulatory requirements.
  • The Seller is not liable for delays, seizures, refusals, or restrictions imposed by authorities.

Private Clients / Unlicensed Purchases

  • If a Buyer misrepresents eligibility, full responsibility rests with the Buyer.
  • The Seller may cancel or refund such orders at its discretion, subject to fees.
  • The Seller has no obligation to verify licensure.

Refund, Return, and Replacement

  • Refunds, returns, and replacements are governed exclusively by the Refund, Return, and Replacement Policy published on the website.

Acceptance of Goods

  • Buyers must inspect goods upon delivery.
  • Claims must be submitted within the timelines stated in the Refund Policy.
  • Failure to submit a claim within those timelines constitutes acceptance.

Title and Risk

  • Risk passes to the Buyer upon delivery.
  • Title passes upon full payment.

Changes to Terms of Service

  • The Seller may amend these Terms at any time.
  • Continued use of the website constitutes acceptance of updates.

Reviews

  • Reviews must be relevant and respectful.
  • Submitted content may be used for marketing purposes.

Terms During a Sale

  • Sale orders cannot be modified after confirmation.
  • Refunds reflect the discounted price.
  • Shipping delays may occur during high-demand periods.
  • Free items or special requests are not guaranteed.

Contact Information

Email: info@brunodermalfiller.com
Phone / WhatsApp: +37067019813