Due to the high-risk classification of Botox, many standard payment providers do not support transactions for these products. As a result, we do not accept card payments, Apple Pay, or PayPal. All payments are made via bank transfer only.

Here’s how it works: Once you place your order, you’ll receive bank transfer details based on the currency you choose sent securely via email within 24 hours. Please check your spam, junk, or promotions folder if you don’t see it. If it’s still missing, feel free to contact our support team and we’ll resend it promptly.

Payment instructions are sent via email within 24 hours of placing your order. If you haven’t received them, please check your spam, junk, or promotions folder—it’s often filtered there. Still nothing? Contact our support team and we’ll make sure you get them right away.

In rare cases, depending on your country’s customs regulations and current events, additional custom fees might apply at delivery. These are unfortunately outside of our control and vary by region. Most of our customers don’t encounter extra charges, but if it does happen, we just want you to be aware of them in advance. We’re always here to help if anything comes up.

In some cases, certain banks may charge a small fee for international payments. While this isn’t something we control (and we never add fees ourselves), we don’t want you to feel that cost is coming out of your own pocket. It also isn’t the quickest or most convenient,and while it’s not ideal, we really appreciate you going through it. That’s why we offer you a small gift upon reaching checkout. You’ll get to choose from a selection of free products to thank you for your order and make sure you’re still getting full value. It’s our way of showing you that your effort doesn’t go unnoticed.

• USA, Canada, Japan: 2–5 business days
• Europe (excluding Germany and Italy): 3–5 business days
• Germany & Italy: 3–6 business days (tracking number available after 2 days)
• South Africa: 7+ business days
• Dominican Republic: 8–12 business days
• Reunion: 3–6 business days

Delays may occur because of customs clearance or flight schedules.

For aesthetic treatment products (like injectables), we use temperature-controlled packaging when required, following safety and hygiene standards.Discreet packaging is used by default- no product names are displayed on the outside.

To modify or cancel your order, please contact us as soon as possible at info@brunodermalfiller.com.If your order hasn’t been processed or shipped yet, we’ll do our best to accommodate your request. Once it’s been dispatched, changes or cancellations are no longer possible, but you may be eligible for a return or exchange after delivery